1. Introduction
MONO is an Egyptian clothing brand operating online at mono-eg.shop. We respect your privacy and are committed to handling personal data responsibly. By using our website, creating an account, placing an order, or contacting us, you agree to the practices described in this policy.
2. Information we collect
We may collect: (a) account details such as name and email when you register or sign in; (b) order and shipping information including phone number, governorate, area, and delivery address at checkout; (c) messages you send through our contact form (name, email, optional phone, and message text); (d) technical data such as browser type and IP address, used for security and rate limiting; and (e) cookie-related data needed to run your shopping cart and session, as described below.
3. How we use your information
We use your data to operate the store: authenticate your account, maintain your cart, process orders, communicate about your purchases, respond to contact requests, prevent abuse (including limiting repeated contact-form submissions), and improve our services. We do not sell your personal information to third parties for their marketing.
4. Cookies
Our site uses first-party cookies that are necessary for core features—especially keeping your cart and sign-in session working across pages. You may see a notice asking you to allow cookies before using the cart. We do not use cookies for third-party advertising on this storefront. You can control cookies in your browser settings; blocking them may limit cart and checkout functionality.
5. Sharing with service providers
We share data only as needed to run the website: our backend API (hosted separately) stores account, cart, and order data; our email provider (Resend) delivers contact-form messages to our team inbox; and if online card payment is enabled, our payment partner processes payment information according to their own privacy terms. These providers process data on our behalf and must protect it appropriately.
6. Retention and security
We keep information for as long as your account is active, as needed to fulfill orders, comply with legal obligations, or resolve disputes. We apply reasonable technical and organizational measures to protect data, but no online service can guarantee absolute security. Please use a strong password and keep your login details private.
7. Your choices and rights
You may update profile and shipping details in your account area where available. You can request access, correction, or deletion of your personal data by contacting us. You may opt out of non-essential communications. If you believe your data was handled incorrectly, contact us and we will review your request in good faith.
8. Changes to this policy
We may update this Privacy Policy from time to time. The “last updated” date at the top will change when we do. Continued use of the site after changes means you accept the revised policy. We encourage you to review this page periodically.
Refund Policy
Information about returns and refunds for MONO orders placed on mono-eg.shop.
Last updated: May 2026
1. Current policy
MONO does not have a refund policy at this time. We are not offering refunds, returns for change of mind, or exchanges through a formal refund program on the storefront.
2. Order issues
If something is wrong with your order—such as a delivery problem or an item that arrived damaged—please contact us as soon as possible with your order reference and details. We will review each case individually even though we do not have a published refund policy yet.
3. Future updates
If we introduce a refund or return policy in the future, we will update this page and the date above. Until then, please treat this page as our official statement: no refund policy is in effect for now.
Questions about privacy? Contact us via our contact page or email monoshop@mono-eg.shop.